Pricing transparency
The fees for our services are charged on the basis of the time spent at hourly rates for the individuals involved on your assignment (the cost is dependent on the seniority of the person carrying out the work).
We will provide you with an estimate of our fee for the work that we have agreed to undertake on your behalf, prior to work starting. Additional services will be charged at the relevant hourly rates and agreed in advance.
Invoices will be raised throughout the assignment unless otherwise agreed. We do not usually demand settlement of fees until after you have obtained probate and have access to funds in the estate.
Costs incurred on your behalf, such as the probate application fee, will be added to our charges but are not subject to VAT.
We do not charge fees based on the value of the estate.
Quality of service
If you’d like to talk to us about how we could improve our service to you, or if you are unhappy with the service you are receiving, please let us know.
We will carefully consider any complaint you make about our probate or estate administration work as soon as we receive it and do all we can to resolve it. We will acknowledge your complaint within five business days of its receipt and endeavour to deal with it within eight weeks. If we do not deal with your complaint within this time, or if you are unhappy with our response, you may refer the matter to the Legal Ombudsman.
To make a complaint to the Legal Ombudsman, you must:
- Refer the complaint no later than one year from the act or omission that forms the basis of your complaint, or one year from when you should reasonably have known there was cause for complaint; and
- Refer the complaint within six months of the date of our final written response to you.
For more information on our Probate service, please contact James Gare on 01225 785520, send him an email or complete our enquiry form.
Other support
Our regulator, the Institute of Chartered Accountants in England and Wales (ICAEW) provides information for consumers through its Consumer Hub.
Regulatory information
Sumer Probate Limited is licensed by the Institute of Chartered Accountants in England and Wales to carry out the reserved legal activity of non-contentious probate in England and Wales. Details of our probate accreditation can be viewed at icaew.com/probate under reference number C011003341.